Step 1: Go to Site Admin 
Step 2: Click Enrolments

Step 3: Click either 'learners' or 'course'
It can be done on a by user basis, or a by course basis

Step 4: Search the User

Step 5: Edit the Course in Question

Step 6: Change progress to '100' & Date Completed to todays date
Click Save

create new ticket
check ticket status